Who we are
Our website address is: https://stock.jackofthedustrestock.com.
Terms
International shipping to countries outside of the US or AUS.
We send all of our artwork out with free shipping, however additional local tax’s may need to be collected from your countries border control to clear your artwork. This process happens once your artwork arrives in your country and customs review the package. local government tax is not apart of our free shipping service.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All sales are final, please choose carefully.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged in transit. All sales are final. please choose carefully.
Cancellations
Our pieces are limited and sell out quickly, if you would like to cancel your order there is a cancelation fee of $20USD
Shipping
To return your product, mail your product to:
Jack of the dust 3/18 Hutchinson street, Burleigh heads, Gold Coast, Queensland Australia 4220.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot offer a return or refund if the package gets lost in transit
If we have agreed to cover shipping back for a damaged skull during shipping, the maximum refund given will be $40USD. If parcels are sent back with STANDARD shipping, the shipping cost should fall below that price.
Packages returned to sender
If your parcel experiences issues during transit (customs) and is returned, we will attempt sending the parcel a second time.
If your parcel has been returned to us in Australia due to failure to collect from the Post Office, once returned back to Australia we will contact you, the new postage fee is covered by the customer.
Security
Any orders on our website may be subject to a security check.
If a security flag is raised regardless of price of item, the order will have to go through a security check.
To fulfil the security check we will reach out via email and ask 3 forms of Identification to verify the sale.
- A photo of your license with your name and address; matching the name and address on the order.
- A photo of the card used in the order with the last 4 numbers of the card visible in the photo.
- A photo of you holding a hand written card that has todays date and the name of the items you’ve purchased.
Australian Customers
Please note before purchasing that the pieces are listed in USD and do not include GST,
The GST is included at the checkout and can be reviewed before purchase
